Frequently asked questions
Answers before you ask
Can't find what you're looking for? Reach us at support@trivianknot.com.
Getting started
How do I sign up?
Create an account with just your mobile number — we send a one-time code, no password required to get started. You can optionally add a username and password later from Settings as a second way to sign in.
Is TrivianKnot free?
Yes. Creating a profile, completing identity verification, and browsing are always free. Plus and Premium unlock unlimited interests, messaging, and (Premium) an AI compatibility score — see our pricing on the homepage.
Why do I need to verify my identity?
Every profile on TrivianKnot is checked against a government ID and a live selfie by a real person before it goes live. This is what keeps the platform free of fake profiles and catfishing.
Verification
What documents can I use to verify?
A Sri Lankan National Identity Card (NIC), Passport, or Driver's Licence, plus a live selfie taken through your device camera during onboarding.
How long does verification take?
A member of our team personally reviews each submission — most are reviewed within a day or two.
Who sees my ID photo?
Only our verification team. It is never shown to other members, under any circumstance.
Privacy & safety
Can other members see my phone number?
No. Your phone number is never shown to other members. Once you've both expressed interest, contact happens through in-app messaging, not by exchanging phone numbers.
What happens to my data after I stop using the app?
Your profile is automatically and permanently deleted six months after account creation, whether or not you're still active — you'll get a reminder before that happens. See our Privacy Policy for details, or delete your account earlier at any time from Settings.
How do I report or block someone?
Every profile page has a Report and Block option. Reports go straight to our moderation team, who review them promptly.
Can other members download or screenshot my photos?
Your photos are watermarked, and we disable easy right-click/drag saving as a deterrent — but as with anything shown on a screen, treat it as ultimately shareable, and only upload photos you're comfortable with matches seeing.
Billing
How do I cancel my subscription?
From Settings, at any time. You'll keep your plan's features until the end of the period you already paid for. See our Refund Policy for full details.
Can I get a refund?
Payments are generally non-refundable once a billing period starts, since paid features unlock immediately — with exceptions for billing errors or technical faults. See our Refund Policy.